Elevare Skin is proud to offer a warranty on all of our devices. If your product has any manufacturing or workmanship defects, file a warranty claim for your registered device within the valid warranty period, and we will replace your damaged device with a brand new one. The charging cord and cradle for your device are also covered under this warranty, see below for additional details. We want you to feel confident and secure that when you invest in Elevare Skin products, you are buying the best and most effective product available in today’s market.
Register your device
In order to be eligible for the warranty program you must register your device within 7 days of receiving it. Register your device by clicking here.
Warranty only available through authorized retailers
Please note that devices purchased through unauthorized retailers are NOT eligible within the Elevare warranty program. Click here to learn more.
What does the warranty not cover?
The warranty does not cover mistreatment or misuse of the product and will not cover instances, such as the Elevare® lettering and logo rubbing off due to normal wear and tear. We reserve the right to refuse warranty replacement if such is the case.
Please be aware:
If you do not properly care and store for your device, it may invalidate your warranty.
How do I know which warranty I qualify for?
Each Elevare device purchased from an authorized retailer has its own warranty. You can also extend your warranty by clicking here.
Elevare Plus +
TWO YEAR WARRANTY
Is the warranty replacement free? Do I have to pay anything?
Per the Elevare® Warranty, your replacement product is absolutely free. We provide a return label via email for you to mail the damaged device back to us. Your only out of pocket expense includes a processing, shipping & handling fee of $89.99 (for shipments within the U.S. only) for the brand new Elevare device to be mailed back to you. For accessories also covered in the warranty (charging cord and cradle), there is a $15.00 shipping and handling fee for domestic shipments after 45 days of manufacturer’s warranty.
For international shipments ONLY:
Shipping a device replacement internationally costs $129.99, however shipping fees may vary depending on location. For accessory replacement, international shipping cost is $50.00 after 45 days of manufacturer’s warranty. Potential customs/brokerage fees may be applied by your shipping carrier at their own discretion.
Can I extend my warranty?
Elevare is proud to offer the option to extend your product warranty. To do so, click here.