File Warranty Claim
How can we help you today?
My device doesn't heat up
Elevare devices work with a smart sensor and therefore will only activate and emit heat when in contact with your skin. Once the device has been turned on, the treatment head will start to heat up slowly within 60 seconds. To test if your smart sensor is working properly, place your fingers on the treatment head and wait approximately 60 seconds. The device should heat up to 107 degrees F.
Did your device emit heat?
Fabulous, your device is working as expected and there is no need to file a warranty claim.
Do you have a warranty ID?
You will only have a warranty ID and be eligible for a warranty replacement if your device has been registered. Please contact customer support at (800) 593-3811 if you need assistance recovering your warranty ID.
My device doesn't seem to be charging
The display light will turn red while charging and will turn off when the device is charging to conserve battery. This is not an indication of whether or not the charger is working properly. After a minimum of 6 hours in the charging base, your device is ready for use.
Have you charged your device overnight prior to first use?
Please try a different outlet to see if that allows your device to charge. For Elevare Plus and Limited devices, try to connect the charger directly into the device, without using the charging base. Charge overnight. If it's still not holding a charge, you can file a claim.
Do you have a warranty ID?
You will only have a warranty ID and be eligible for a warranty replacement if your device has been registered. Please contact customer support at (800) 593-3811 if you need assistance recovering your warranty ID.
Devices must be charged overnight before first use. Please charge your device overnight and come back to us if your device is still not working properly.
I want to make sure my device is registered
Please contact customer service at (800) 593-3811
I incorrectly entered in my registration information
No worries! As long as you have your Warranty ID handy, you are registered. In case a replacement needs to be issued we will confirm your contact details prior so we can update your information.
I registered my device but never received a confirmation email containing my warranty ID
Please contact customer service at (800) 593-3811
My device isn't lighting up correctly
Elevare devices work with a smart sensor and therefore will only activate and emit heat when in contact with your skin. Once the device has been turned on, the treatment head will start to heat up slowly within 60 seconds. To test if your smart sensor is working properly, place your fingers on the treatment head and wait approximately 60 seconds. Please note, it's perfect normal for some lights on the treatment head to be brighter than others.
Did your device emit heat?
Fabulous, your device is working as expected and there is no need to file a warranty claim.
Do you have a warranty ID?