Will the device work over my makeup?
We do not recommend to use the device over your makeup, as the device is most effective on clean skin. Also, makeup will leave dirt and residue inside the machine that can then be transmitted back onto your skin and into your pores in later sessions.
Can I apply cream and/or serum before I use the device?
Creams and serums should be applied after using the device, not before. The skin needs to be clean and dry for the device to be most effective. It is also recommended not to get any moisture inside the device.
Why does the light turn off when I move the device away from my face?
The device operates through a smart sensor, helping to reserve battery when the device is not active. The device will not emit heat if it is not in contact with your skin.
Why does the light on the start button turn off while it’s charging?
Once the device is connected to the charger, the red light will turn on for a few minutes. This is how you know the device has been activated. The light will turn off after several minutes and continue to charge. Leave the device in the charger for 6 hours, uninterrupted.
Is LED light therapy safe?
Yes, LED Light Therapy is clinically proven to be safe for all ages and skin types. Photo rejuvenation does not harm the body in any way. The light waves are safe for any skin type.
What are the benefits of LED light therapy?
LED light therapy improves early signs of aging, sun spots, pigmentation and discoloration. LED light therapy is clinically proven to smooth and brighten your skin, eliminate age spots and large pores, and give you radiant, younger looking skin. Additionally, unlike other anti-aging treatments, there is no healing process or down time. You can resume your regular daily activities immediately.
Why does my inner ring light look different then the outer ring?
Elevare Devices use a combination of red and infrared lights. To learn more about the outer and inner rings of your device, click here.
How do I return or exchange my device?
Devices eligible to be returned for a refund or exchange must be directly handled with the point of sale. In other words from the location from which your original purchase was made. If you are unsure about the return policy, please contact your authorized retailer directly to learn more about their policy. If you purchased your device on our website, click here.
If my device isn’t working how do I get a replacement?
Elevare Skin is proud to offer a warranty on all of our devices. Your device is only eligible for a warranty if it was purchased from an authorized retailer. Learn more about our warranty program or file a warranty claim here.
None of the following websites are authorized to sell Elevare products: