FAQs
Using the Device
Will the device work over my makeup?
We do not recommend to use the device over your makeup, as the device is most effective on clean skin. Also, makeup will leave dirt and residue inside the machine that can then be transmitted back onto your skin and into your pores in later sessions.
Can I apply cream and/or serum before I use the device?
Creams and serums should be applied after using the device, not before. The skin needs to be clean and dry for the device to be most effective. It is also recommended not to get any moisture inside the device.
Can I apply cream and/or serum after I use the device?
Yes. It is recommended to hydrate your skin after using the device.
How long should I charge the device prior to its first use?
The device should be charged overnight or for 6 uninterrupted hours prior to the first use.
How often should I charge the device?
The device should be charged in between each use to ensure an extended battery life.
Why does the light turn off when I move the device away from my face?
The device operates through a smart sensor, helping to reserve battery when the device is not active. The device will not emit heat if it is not in contact with your skin.
When should the red light be on?
When the device is turned on and in contact with your skin the head of the device will display a red light. The red light is the Infrared LED light therapy.
Is it possible to use the device too much?
Usage varies on skin type, but should not exceed 3 times a week. Ask your sales representative if you are unsure.
Will my device work everywhere in the world?
Yes, the Elevare devices work on 100-240v (rated voltage), so you can use it anywhere in the world, with the appropriate adapter.
Why does the light on the start button turn off while it’s charging?
Once the device is connected to the charger, the red light will turn on for a few minutes. This is how you know the device has been activated. The light will turn off after several minutes and continue to charge. Leave the device in the charger for 6 hours, uninterrupted.
LED Light Therapy
Is LED light therapy safe?
Yes, LED Light Therapy is clinically proven to be safe for all ages and skin types. Photo rejuvenation does not harm the body in any way. The light waves are safe for any skin type.
Does LED light therapy hurt?
No. Unlike other anti-aging treatments, Elevare is painless, gentle, non-invasive and safe, and can be used in the comfort and privacy of your own home.
What are the benefits of LED light therapy?
LED light therapy improves early signs of aging, sun spots, pigmentation and discoloration. LED light therapy is clinically proven to smooth and brighten your skin, eliminate age spots and large pores, and give you radiant, younger looking skin. Additionally, unlike other anti-aging treatments, there is no healing process or down time. You can resume your regular daily activities immediately.
Is it possible to get an allergic reaction to the device?
No. The light is 100% natural. There are no side effects.
Why does my inner ring light look different then the outer ring?
Elevare Devices use a combination of red and infrared lights. To learn more about the outer and inner rings of your device, click here.
Returns & Exchanges
How do I return or exchange my device?
Devices eligible to be returned for a refund or exchange must be directly handled with the point of sale. In other words from the location from which your original purchase was made. If you are unsure about the return policy, please contact your authorized retailer directly to learn more about their policy. If you purchased your device on our website, click here.
If my device isn’t working how do I get a replacement?
Elevare Skin is proud to offer a warranty on all of our devices. Your device is only eligible for a warranty if it was purchased from an authorized retailer. Learn more about our warranty program or file a warranty claim here.
Can I return my device if I purchased it online?
- Only Elevare Skin products that were directly purchased from our online store can be returned to us.
- Elevare Skin products must be returned within 7 business days from the date they were received.
- Returned items must be shipped back to the U.S.
- To process a return please contact Customer Service at (800) 593-3811.
Authorized Retailers
What is an authorized retailer?
- Elevare Skin is the sole and exclusive manufacturer and distributor of all Elevare Skin products. They are manufactured by Elevare in an FDA compliant facility, and distributed through authorized retailers only, including our official website, www.elevareskin.com.
- Authorized Retailers are authorized to sell Elevare devices directly to their clientele. None of our retailers are authorized to sell Elevare Skin online. To learn more about our Authorized Retailer Policy, click here.
Are there any authorized online sellers of Elevare Skin?
Elevare Skin Unauthorized ONLINE Resellers Acknowledgment
Elevare Skin Products are sold through a network of retail shops ONLY! Elevare Skin has NO AUTHORIZED ONLINE RESELLERS. In addition to being highly trained in Elevare Skin products, the retail shops also provide a valuable service to the customer by being readily available to answer questions, provide support for hardware questions, or troubleshoot Elevare Skin products. These services are often not available from an Internet-based seller, unless the items were purchased directly thru Elevare Skin Website.
Any sale of products by an unauthorized Internet-based seller voids Elevare Skin Warranty on all products. Elevare Skin believes that many Internet resellers do not fully disclose the risks associated with buying Elevare Skin products over the Internet. Please use caution when selecting your source for Elevare Skin products.
Elevare Skin warrants to you, the original buyer, that your product shall be free of defects in material and/or workmanship attributable to manufacture for the period specified in the details provided with your purchase, ranging from 1 year to the life of the product. Your device is only eligible for a warranty once you have registered it on https://elevareskin.com/. In order to provide this warranty to our customers, Elevare Skin is the sole and exclusive manufacturer and distributor of all Elevare Skin products, manufacturing them in an FDA compliant facility, and distributing them through authorized retailers only, including on our official website, https://elevareskin.com/. To maintain our strict quality control process, any product sold through an unauthorized retailer, cannot be registered through our warranty program, and as such will not possess the Elevare Skin seal of authenticity and approval. Elevare Skin goes above and beyond to ensure every product is tracked through a unique serial number, thus prohibiting devices purchased through unauthorized retailers from redeeming a replacement through our warranty program. Products sold through unauthorized retailers, or purchased from unknown sources, are likely to be preowned, defective and/or damaged and could potentially be a safety hazard, and are not covered by the Elevare Skin warranty. Elevare Skin is not affiliated or associated with any unauthorized retailers of the product, including those selling on third party sites, and assumes no responsibility or liability for any products, or damages caused by their use. Elevare Skin strongly advises that users ONLY purchase Elevare Skin products through an authorized retailer or from our official website.
In the event you are contacting us because you have purchased a Elevare Skin product from an unauthorized retailer, such as Mercari, eBay, Amazon, Poshmark and you are experiencing problems with that product, unfortunately, we are unable to warranty the product, or assist you in issuing a replacement. Elevare Skin is not affiliated in any way, and does not endorse any sales from, these unauthorized retailers.
You are only eligible to enjoy the full benefits of Elevare Skin products if you purchase them from Elevare Skin or an authorized Elevare Skin reseller. The standard Elevare Skin warranty applies to Elevare Skin products that you purchase from authorized Elevare Skin resellers; you are entitled to receive support from our trained experts when purchasing from an authorized reseller.
There are significant risks associated with purchasing Elevare Skin products from an unauthorized reseller. If you purchase Elevare Skin products from an unauthorized source, the products might be preowned, counterfeit, or stolen. Additionally, the Elevare Skin warranty does not cover Elevare Skin products purchased from an unauthorized reseller and Elevare Skin support will not provide service.
DO NOT BUY Elevare Skin products from ANY UNAUTHORIZED Elevare Skin resellers: