Returns & Exchanges
Devices eligible to be returned for a refund or exchange must be directly handled with the point of sale. In other words from the location from which your original purchase was made. If you are unsure about the return policy, please contact your authorized retailer directly to learn more about their policy. If you purchased your device on our website, click here.
Refund & Return Policy
At Elevare Skin, transparency and customer trust are our priorities. This Refund & Return Policy explains how returns, refunds, and replacements are handled.
Return Eligibility
- Returns are only eligible for products purchased directly through Elevareskin.com
- Returns are accepted within 30 days of delivery
- Product must be returned in original packaging
- Proof of purchase is required
Refund Processing
- Once the return is received and inspected, approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
Defective or Missing Product
If you receive a product that is damaged, defective, or missing contents, please contact us immediately with:
- Copy of original receipt
- Order number
- Clear photos or video evidence
After verification, we will arrange a replacement or full refund if applicable.
Important Notice
Purchases made through unauthorized sellers, third-party platforms, or event/expo vendors may be subject to different return terms and are not guaranteed under this policy.
Support:
Response Time: 24-48 business hours
Last updated: [January, 2026]